Custom Workflow & Process Automation Engineering

We conduct in-depth workflow analyses and interviews with stakeholders to pinpoint bottlenecks and repetitive manual tasks that can be automated.

We leverage unit, integration, performance, and user acceptance testing to validate automated software against requirements. Test automation ensures quality.

We collaborate with your teams to facilitate adoption through training and communications. Our implementation strategy incorporates change management, process automation, and robotic process automation.

C9 has extensive experience in automating a wide range of business processes across various industries. Some of the common processes they can automate include:

• Administrative tasks such as data entry, invoicing, and document processing
• Customer service workflows like order processing, returns management, and query handling
• Financial processes like accounts payable, payroll, and expense reimbursement
• HR functions including onboarding, leave management, and performance reviews
• Sales and marketing processes such as lead generation, quote preparation, and campaign management

The C9 team works closely with clients to identify the most suitable automation opportunities and develop tailored solutions to streamline their unique business operations.

The timeline for implementing a process automation solution with C9 can vary depending on the complexity of the project and the specific requirements of the client. However, C9 is committed to delivering efficient and timely implementations to ensure a swift return on investment for their clients.

Typically, the implementation process involves the following steps:

1. Consultation and analysis: C9 will work with the client to understand their business requirements, identify the processes to be automated, and develop a suitable automation strategy.
2. Solution design: The C9 team will design the automation solution, including the selection of appropriate technologies and platforms, and create a detailed implementation plan.
3. Development and integration: C9 will develop the custom automation solution and integrate it with the client's existing systems and infrastructure.
4. Testing and deployment: The solution will be thoroughly tested to ensure seamless operation, and then deployed into the client's live environment.
5. Training and support: C9 will provide comprehensive training to the client's team and offer ongoing support to maintain the automation solution.

Depending on the scope of the project, the entire implementation process can typically be completed within 4 to 12 weeks. C9 aims to deliver the automation solution as quickly as possible while ensuring a smooth transition and sustainable long-term results for the client.