Modernising Public Sector Workflows for the Office of the Information Commissioner
The Office of the Information Commissioner (OIC) Queensland engaged C9 to modernise manual, email-driven business processes through the implementation of Microsoft Power Platform solutions. The initiative transformed key operational workflows into structured, secure, and auditable digital applications that improved visibility, governance, approvals management, and user experience while leveraging the organisation's existing Microsoft 365 investment.
Key Functionality
- FTE Change & Business Case Management: Multi-stage submission, position requests, cost forecasting, and approval workflows involving HR, Finance, and management.
- Flexible Working Arrangements: Remote work applications, work-from-home assessments, and structured approval routing for employees and managers.
- Procurement Framework: Purchase requests, approval chains, financial reviews, and compliance tracking.
- Administrative Dashboards: User submission interfaces, workflow monitoring, status tracking, and audit-ready records.
- Collaboration & Notifications: Integration with Microsoft Teams approval workflows, automated Microsoft Approvals, and email alerts.
Core Technologies & Architecture
- Workflow Applications: Microsoft Power Apps for business workflow applications.
- Process Automation: Microsoft Power Automate and Microsoft Approvals for approval orchestration.
- Collaboration Integration: Microsoft Teams integration for notifications and approvals.
- Data Storage & Security: SharePoint Online, SharePoint Lists, and role-based security controls ensuring data residency within the client's environment.
- Identity Management: Microsoft 365 Identity and Access Management for secure user authentication.
Project Outcomes & Impact
The engagement successfully modernised the Office of the Information Commissioner's operations by replacing fragmented, email-driven processes with secure, auditable, and scalable digital workflows. By maximising the organisation's existing Microsoft 365 investments, the solution eliminated administrative bottlenecks, strengthened cross-departmental governance, and established a repeatable low-code framework to support ongoing public sector service delivery.