Digitising Wholesale Ordering and Account Management with Manubread
Manubread engaged C9 to design and deliver a customer portal that digitised ordering, invoicing, and account management for retail and café clients. The solution replaced manual and error-prone processes with a client-driven ordering platform, integrated with existing production and accounting systems, and later evolved through controlled scope changes to support operational reporting, production planning, and pricing flexibility.
Key Functionality
- Secure customer login and account activation workflows.
- Multi-step order confirmation process to minimise data entry errors.
- Configurable order cutoff times tied strictly to bakery production schedules.
- Standing order management to simplify repeat purchasing behaviour.
- Order history and recent invoice access for enhanced financial visibility.
- Account balance tracking and payment processing via bank-hosted gateways.
- Administrative controls for managing announcements, products, customer-specific price overrides, and terms.
- Automated generation of calculation spreadsheets, PDF docket reports, and production verification reports.
Core Technologies & Architecture
- Web Portal Interface: Fully responsive design supporting desktop usage and mobile ordering on the go.
- Production Integration: Able Baker integration managing core production and order processing workflows.
- Accounting Integration: Xero integration powering automated invoicing and financial data synchronisation.
- Payment Gateways: Secure payment gateway integration for credit card transaction processing.
- CRM Layer: Integrated customer profile and account management data structures.
Project Outcomes & Impact
The implementation of the custom customer portal enabled Manubread to successfully digitise wholesale ordering and account management, significantly reducing manual order entry errors and late changes. By enforcing automated cutoff times, centralising invoices and payments via Xero and Able Baker integrations, and streamlining production planning, the platform empowered the business to scale operations efficiently while minimising administrative overhead.