Extending Loan Management to Mobile with City Finance
City Finance required a secure, mobile-first application to extend its existing web-based loan platform, enabling customers to manage applications, loans, payments, and communications directly from their mobile devices. C9 delivered a Salesforce-integrated mobile solution that improved customer engagement, streamlined servicing workflows, and expanded City Finance’s digital reach through always-on mobile accessibility.
By integrating native mobile capabilities with a robust Heroku and Salesforce architecture via Heroku Connect, the solution provided real-time data synchronisation and eliminated traditional manual service hurdles for short-term loan customers.
Key Functionality
- Secure Authentication: Multi-factor authentication using email/password, PIN, and one-time password (OTP) verification.
- Real-Time Dashboards: Dynamic dashboard views displaying current loan applications and active loans.
- Application Tracking: Detailed loan application tracking covering status, amounts, terms, and key dates.
- Document Uploads: Streamlined document upload and reference submission tools for active applications.
- Digital Contracts: Digital contract review and secure acceptance workflows.
- Balance Checks & Payments: Instant loan balance checks and additional payment requests.
- Statements & Messaging: Direct statement requests and secure customer messaging features.
- Push Notifications: Automated notifications providing timely updates on application milestones and loan events.
- Profile Management: Comprehensive profile management for updating contact details and supporting multi-product options.
Core Technologies & Architecture
- Mobile Application: Native mobile application built to provide a fluid user experience.
- Backend Platform: Heroku cloud application platform supporting scalable operations.
- Database: PostgreSQL secure database architecture.
- CRM & Core System: Salesforce acting as the core system for customer and loan management data.
- Data Synchronisation: Heroku Connect (External Objects) ensuring reliable bidirectional data synchronisation.
- Notifications: Integrated email and SMS gateway services for instant alerts.
Project Outcomes & Impact
The delivery of the City Finance mobile application enabled the client to significantly improve customer satisfaction through anytime-anywhere mobile loan access and servicing. By automating statement requests and updates, the platform reduced manual support overhead while maintaining absolute data accuracy via seamless Salesforce synchronisation, establishing a highly scalable digital foundation for future financial service enhancements.