Frequently Asked Questions (FAQs): Immediate Answers to Your Common Development Questions

Important Questions Answered!

Answers to common questions about our services and process

Frequently Asked Question

Navigating the world of custom software, apps, integration, and database development can be a complex and daunting task. At C9, Australia's leading provider of these services, we understand your concerns and are committed to providing you with clear and concise answers to your frequently asked questions (FAQs).

In this comprehensive FAQ section, we address a wide range of queries, from understanding the benefits of custom development solutions to selecting the right development partner. Whether you're a seasoned IT professional or a business owner with limited technical expertise, our FAQs are designed to empower you with the knowledge you need to make informed decisions about your technology investments.

Explore our FAQs and gain valuable insights into:

The advantages of custom development solutions over off-the-shelf solutions
The process of engaging a custom development solutions partner
Factors to consider when selecting a custom development solutions provider
The costs associated with custom development solutions
The timeframes involved in custom development solutions projects
The importance of ongoing maintenance and support for custom development solutions

We believe that transparency and open communication are essential for building strong partnerships with our clients. Our FAQs reflect this commitment by providing honest and straightforward answers to your questions, empowering you to make informed decisions about your technology roadmap.

If you have any further questions that are not addressed in our FAQ section, please feel free to contact our team of experts. We are always happy to assist you and provide personalised guidance tailored to your specific needs.

What programming languages and frameworks do you use?

We have deep expertise in JavaScript, .NET, C#, ReactJS, Angular and more. We recommend optimal technologies for each project based on requirements.

Do you build mobile apps with native or cross-platform approaches?

We are skilled in both native development and cross-platform tools like React Native and Xamarin. We will guide you on the best approach for your needs.

How do you stay current on the latest platforms and frameworks?

Our developers stay up-to-date by actively learning, building side projects, attending conferences, and experimenting with emerging technologies.

What database platforms do you recommend?

Our team has experience across SQL and NoSQL databases like MySQL, PostgreSQL, MongoDB, DynamoDB. We determine the best database for your use case.

How do you handle legacy system upgrades and migrations?

We have proven strategies for modernising legacy environments through incremental refactoring, containerisation, and other techniques tailored to minimize risk.

Do you build chatbots and virtual assistants? If so, which platforms do you use?

Yes, we build AI-powered chatbots and virtual assistants using natural language processing platforms like Microsoft LUIS, and custom solutions.

How do you implement security best practices into your development?

We utilise techniques like encryption, input validation, authentication, authorisation, TLS, penetration testing, and others to bake security in from the start.

What strategies do you use for developing microservices architectures?

We leverage containers, Kubernetes, service meshes, CI/CD pipelines, and other technologies to develop robust, scalable microservices solutions.

How do you optimise web application performance?

We apply performance optimisations like caching, CDNs, lazy loading, compression, database tuning, load testing, and more to ensure fast responsive web apps.

What testing methods do you use to ensure quality and reliability?

Our comprehensive testing regimen includes unit, integration, UI, load, security, accessibility testing and more to validate functionality and resiliency.

Do you build native iOS and Android apps or cross-platform apps?

We have expertise in both native and cross-platform mobile development using frameworks like React Native, Flutter, and Ionic.

How do you ensure a high-quality UX and UI in mobile apps?

We conduct extensive user research, testing, and leverage mobile design best practices focused on usability, simplicity, and performance.

What backend architectures do you use for mobile apps?

We build secure, scalable backends using REST APIs, graphQL, app servers, and cloud services on platforms like AWS, Firebase, and Azure.

How do you handle integrating mobile apps with our existing systems?

Our teams have experience securely integrating mobile apps with legacy systems using APIs, microservices, and cloud data services.

How do you approach mobile app security and compliance?

We integrate authentication, encryption, certificates, tokenisation, malware detection, and other protections into the development process and app itself.

Do you provide support post-launch for bug fixes and enhancements?

Yes, we offer ongoing mobile app support and maintenance plans including SLA-driven response times for production issues.

What types of apps have you built in the past?

We have built successful apps ranging from custom enterprise productivity apps to consumer apps on iOS, Android, and cross-platform frameworks.

How experienced are your mobile developers?

Our mobile team members each have 16+ years of hands-on experience building, testing, and launching mobile apps on various platforms.

Do you provide assistance with mobile app submissions?

Absolutely, we handle the entire app store submission process including requirements analysis, preparation, submissions, and maintenance.

How can we provide feedback during the development process?

We meet regularly for demos, testing, and feedback sessions. You also have access to tickets, documents, code repositories, and project management tools.

How do you determine the optimal cloud infrastructure for a project?

We assess performance, security, cost, and scalability requirements and recommend the ideal platform - whether AWS, Azure, GCP or hybrid on-prem.

What strategies do you use to design cloud-native applications?

We leverage containers, microservices, service meshes, Kubernetes, serverless, CI/CD pipelines, and infrastructure as code to build inherently cloud-native solutions.

How do you ensure application security and compliance in the cloud?

We integrate security controls like encryption, role-based access, WAFs, vulnerability scanning, and cloud security best practices into infrastructure and deployment processes.

What cloud platforms and tools do you have expertise in?

We have extensive experience across major cloud providers - AWS, Azure, GCP - and technologies like EC2, S3, Lambda, App Services, AKS, and more.

How can you optimise cloud costs and utilisation?

We apply right-sizing techniques, automated shutdowns, spot/reserved instances, resource tagging, monitoring, and architecture optimisations to maximise cloud ROI.

Do you offer managed cloud infrastructure services?

Absolutely - we can provide 24/7 monitoring, day-to-day management, maintenance, security hardening, and DevOps automation for your cloud infrastructure.

How can you assist with migrating applications to the cloud?

Our expert engineers follow proven patterns to assess, re-architect, re-platform, test, migrate, validate, and refactor applications for the cloud, minimising risks.

What disaster recovery and backup services do you provide?

We implement automated cloud data backups, periodic failover testing, and maintain disaster recovery plans tailored to your RTO/RPO.

How do you handle cloud provisioning and configuration management?

We leverage Terraform, Ansible, Chef, Puppet, and other tools to automate and manage the provisioning and configuration of cloud infrastructure.

Can you provide assistance with cloud cost optimisation and reporting?

Absolutely - we continuously monitor cloud spend across accounts and provide detailed cost visibility, allocation, forecasts, and optimisation recommendations.

What is your experience developing solutions for specific industries

We have specialised expertise developing innovative solutions for healthcare, finance, retail, media, transportation, and more.

What software development skills are your team's strongest in?

Our core strengths are full-stack web development, mobile app development, DevOps, machine learning, IoT, and emerging technologies.

Do you have experience integrating with legacy enterprise systems?

Absolutely - our teams have successfully integrated new solutions with legacy ERPs, CRMs, databases, mainframes, and proprietary systems.

How do you stay updated on the latest platforms, languages, and techniques?

Our teams are constantly learning through side projects, hackathons, conferences like AWS re:Invent, training programs, and experimenting with new technologies.

What quality certifications have your engineers and teams obtained?

Our staff hold internationally recognised certifications like PMP, AWS, Azure, ITIL, Scrum, and various agile frameworks.

Can you scale up resources when needed for larger projects?

Yes, we maintain an extensive bench of highly skilled contractors across disciplines that allows us to scale up quickly.

Do you perform background checks on engineers and staff?

We absolutely conduct stringent background checks on all staff to ensure the highest levels of security, professionalism and accountability.

What types of insurance coverage does your company maintain?

We maintain comprehensive general liability, errors and omissions, cyber liability, and other coverages relevant to software development work.

What security and compliance practices do you follow internally?

We adhere to policies like SOC 2, ISO 27001, and our own rigorous cloud-based development practices to ensure security and compliance.

How do you verify the capabilities of development resources?

Resources are thoroughly vetted based on technical assessments, client references, and trial periods before staffing on client projects.

How do you ensure you fully understand my business needs and goals?

We start every project with extensive discovery sessions where we learn about your business objectives, processes, and pain points. This allows us to design solutions tailored specifically for you.

What is your typical development process?

Our agile process involves constant communication, iterating based on feedback, and delivering working software frequently so you get value ASAP. We also provide full transparency into each sprint and development cycle

How do you keep projects on time and budget?

By breaking projects into smaller deliverables with clear requirements, we can provide accurate estimates and predictable outcomes. We also leverage re-usable components to accelerate development.

How do you ensure high quality in your work

Our team is trained in best practices like test-driven development, code reviews, and automation. We also provide warranties on our work so you have confidence in what we deliver.

What size projects do you work on?

We work on everything from small MVPs to complex enterprise platforms. Our structured approach scales smoothly regardless of project size.

How does your pricing model work?

We provide fixed-bid pricing so you know costs upfront. For ongoing work, we can also do time and materials billing.

Do you build mobile apps in native iOS/Android or cross-platform?

We have expertise in both native and cross-platform development. We'll recommend the best approach based on your specific needs.

How does your team stay current on the latest technologies?

Our engineers constantly learn new languages, frameworks, and methodologies. We also regularly attend tech conferences and meetups.

How much maintenance and support do you provide after launch?

We offer flexible support and maintenance plans to meet your needs long after launch. Our goal is to be a partner for the long haul.

What happens if my project requirements change mid-development?

Scope changes can be smoothly incorporated thanks to our agile approach. We won't nickel and dime you for every minor tweak.

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Frequently Asked Questions (FAQs): Immediate Answers to Your Common Development Questions

Important Questions Answered!